After 37 years in the wood window repair and duplication business, seeing just about everything possible, we are still puzzled by the inferior workmanship and quality that still permeates the industry we pride ourselves by. As we continually look for advancements to provide our clients in lumber, such as the introduction of 50 year rot proof accoya, investing in a computer controlled spindle moulder, which allows us to produce exacting duplication of window parts regardless of when they are manufactured. Every production run matches. The window sash we manufacture are assembled with only stainless steel brad nails or screws, and all hardware is attached using nothing but stainless steel screws. The quality of materials used should and does matter. You should expect nothing less.
Here we have a Poplar sash manufactured by another competitor, protected by exterior aluminum cladding. This sash is 4 years old! Where is any primer under the cladding at a minimum? It's no surprise that none of our industries window manufacturers produce a window using Poplar wood. It simply does not hold up to the exterior long term and is highly prone to moisture decay.
Can you believe these casement sash received new insulated glass by another competitor, and were re-installed like this. These sash rails and stiles were not replaced. This is what some competitor in my industry considers acceptable. Should anyone accept workmanship like this? I won't even use the word quality.
Please do your homework, ask your potential window repair provider for referrals. Don't be afraid to ask questions. No question or concern you have should be discounted or questioned. Accurate Custom Sash always works to provide you, our potential client with every detail regarding your project.